Legal Information & Policies

By using AfroCash Platform, you acknowledge and agree to the following terms and conditions:

• All users of the Platform shall strictly adhere to applicable Ethiopian laws and regulations, including the Prevention and Suppression of Money Laundering and Financing of Terrorism Proclamation No. 780/2013, as well as any relevant Know Your Customer (KYC) directives from the National Bank of Ethiopia.
• Cross-border remittances may be subject to delays due to regulatory approvals, banking processes, third-party services, or technical issues.
• Exchange rates could fluctuate, and final amounts received may vary based on National Bank of Ethiopia (NBE) and market volatility conditions.
• Transactions must comply with Ethiopian National Bank (NBE) regulations, international sanctions (OFAC, UN, EU), and anti-money laundering (AML) laws.
• We reserve the right to block, suspend, or reverse transactions if suspicious activity is detected.
• This is a remittance service, not an investment platform. Funds sent are for transfers only and do not accrue interest or returns.
• We disclaim liability for unauthorized transactions due to user negligence (e.g., sharing login credentials).
• We are not liable for losses arising from incorrect recipient details or third-party service failures (banks, payment processors, etc.).

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By using AfroCash Platform, you agree to the following Terms and Conditions, which constitute a legally binding agreement between you (the User) and Afro Solutions PLC (the "Company").

• Users must be 18+ and comply with local remittance laws in their jurisdiction.
• Users may be restricted in certain geographic regions due to legal or regulatory requirements.
• Fees & Exchange Rates displayed before confirmation; are subject to change due to sudden market volatility beyond AfroCash's control.
• Transfer Limits for daily/monthly caps apply based on regulations and user verification level (KYC).
• Refunds are only for failed transactions (see Refund Policy).
• KYC/AML checks are mandatory for all users (ID, proof of address, biometric verification if required).
• We may request additional documentation for large or suspicious transfers as per regulatory requirements.
• Illegal activities (money laundering, terrorism financing, fraud) are prohibited.
• Circumventing currency controls or sanctions is prohibited.

The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated via email and in-App, and your continued use constitutes acceptance of the revised policy.

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At Afro Solutions PLC, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when using AfroCash Platform. By using AfroCash Platform, you agree to the terms of this Privacy Policy.

Data Collection

We may collect the following types of personal data:

• Name, ID, email address, address, phone number, and mailing address.
• Credit card details, bank account information, or other payment-related data required to process your order.
• IP address, device information, and usage data collected through cookies or similar technologies.

Data Usage

We use your personal data for the following purposes:

• To process your transactions.
• To comply with AML laws.
• To prevent fraudulent activities.
• To comply with legal and regulatory obligations, including tax and financial reporting.
• To improve our services and enhance your experience with our platform.

Data Sharing

We may share your personal data with third parties only in the following circumstances:

• We may share your data with trusted third-party service providers, such as payment processors, Banks involved in the transaction, or IT support, to facilitate the service and enhance security.
• We may disclose your data if required by law, regulatory authorities, or to protect legal rights.
• We will not share your data with third parties for marketing or other purposes without your explicit consent.

Data Protection

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of sensitive data during transmission and storage.
• Secure servers and restricted access to personal data.
• Data is retained for a number of years as per regulatory requirement.
• Regular security audits and updates to our systems.

While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

User Rights

You have the following rights regarding your personal data:

• You may request a copy of the personal data we hold about you.
• You may request corrections to any inaccurate or incomplete data.
• You may request the deletion of your personal data, subject to legal and contractual obligations.

To exercise these rights, please contact us at support@afrocash.co

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated to you via email or through the App, and your continued use constitutes acceptance of the revised policy.

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At Afro Solutions PLC, we strive to ensure transparency and fairness in all transactions. This Refund Policy outlines the conditions under which refunds may be requested and processed. By using AfroCash Platform, you agree to the terms of this Refund Policy.

Refund Eligibility, Process and Timeframe

• Failed transfers (bank errors, incorrect recipient details if detected pre-processing) are eligible.
• To request a refund, please contact us at support@afrocash.co with your full name, details, transaction ID, and the reason for your request.
• Refund requests must be submitted within 48 hours of the transaction.
• Refund requests will be reviewed within 3-7 business days, and you will be notified of the outcome.
• Approved refunds will be processed within 30 days and issued through the original payment method used.
• To exercise these rights, please contact us at support@afrocash.co
• Not Refunded: User errors (wrong recipient details) and Sanctions-related blocks.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated to you via email and through the App, and your continued use constitutes acceptance of the revised policy.

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